Cancellation Policy

Please note I have a 48 hour Cancellation Policy - you must provide me with at least 48 hours notice before your appointment to cancel it

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If this notice isn't received, then a £20 charge will be levied to you, this is usually the loss of your deposit

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This includes if you are over 15 minutes late for your appointment, as we will not have time to complete a treatment​

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The reason I must do this is the loss of income, as it's highly unlikely I can refill that space within that time.  Just 2 late cancellations a week leads to a significant loss of income for me.  If you have booked my time, please be respectful of it as I am of yours

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I hope you can understand the reasoning for this.  Thanks - Kelly