Terms & Conditions
Last updated: 8.8.25
Welcome to kkhealthandwellbeing LTD T/A Kelly King Acupuncture (“we,” “our,” or “us”). By using our website kellykingacupuncture.co.uk, booking an appointment, or receiving treatment from us, you agree to the following Terms and Conditions. Please read them carefully.____________________________
1. Services Provided - We provide acupuncture and related therapies for general health and wellbeing and fertility. Treatments are tailored to individual needs based on the information you provide._____________________________2. Medical Disclaimer We are not a substitute for professional medical advice, diagnosis, or treatment from a medical doctor. Always seek advice from your GP or another qualified healthcare provider regarding any medical condition.You must inform us of all medical conditions, medications, and any changes to your health before each session.________________________________________3. Booking and Appointments•Appointments can be booked online or in person.•We will confirm all bookings by email and/or text message.•You are responsible for providing accurate contact information._________________________4. Cancellations and Late Arrivals
•Please give at least 48 hours’ notice if you need to cancel or reschedule.•Cancellations with less than 48 hours’ notice may incur a fee.•If you arrive late, your session may be shortened but charged in full. If you arrive more than 15 minutes late, your session will be deemed as late notice cancelled by you and you will incur a fee._________________________________5. Payment
•Payment is due at the time of treatment unless agreed otherwise.•We accept cash and card.•Prices are subject to change but will be confirmed at the time of booking.____________________________6. Conduct We reserve the right to refuse treatment if a patient:•Is under the influence of alcohol or drugs.•Displays abusive, threatening, or inappropriate behaviour.•For any other reason we see fit.__________________________________7. Liability While every effort is made to ensure safe and effective treatment, we cannot guarantee specific results.We are not liable for:•Any injury, loss, or damage arising from your failure to disclose relevant medical information.•Any adverse reaction to treatment beyond our reasonable control.•Results are not guaranteed.________________________________________8. PrivacyWe handle all personal data in accordance with our Privacy Policy and UK GDPR regulations.__________________________9. Website Use The content on our website is for general information only. It should not be relied upon as medical advice.We are not responsible for the content of external links.________________________________10. Changes to These Terms We may update these Terms and Conditions at any time. The updated version will be posted on our website with the “last updated” date._______________________________11. Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.______________________________Contact Us If you have any questions about these Terms and Conditions, please contact:KK Health & Wellbeing LTD T/A Kelly King AcupunctureEmail: kellykingacupuncture@outlook.comPhone: 0191 300 2518Address: Bizspace, Unit 1B North Sands Business Centre, Liberty Way, Roker, Sunderland, SR6 0QA